Question 1

What are Eco Spa hard cover hot tubs made of?

Accepted Answer

Eco Spa hard cover hot tubs are constructed using high-quality, durable materials designed to withstand various weather conditions. Our covers feature a robust foam core for insulation and a weather-resistant exterior for long-lasting performance.

Question 2

How do I maintain my hot tub cover?

Accepted Answer

To maintain your Eco Spa hot tub cover, regularly clean it with a mild detergent and water. Avoid harsh chemicals that can damage the material. Ensure that the cover is properly secured to prevent debris accumulation.

Question 3

Are Eco Spa hard cover hot tubs energy-efficient?

Accepted Answer

Yes! Our hot tubs are designed with energy efficiency in mind. The insulated covers help retain heat, reducing energy consumption and lowering your utility bills.

Question 4

What is the warranty on Eco Spa hard cover hot tubs?

Accepted Answer

Factory Limited Warranty
 
This warranty begins on date of delivery and it extends to the original purchaser of any model ECO SPA manufactured January 2015 or later. If your ECO SPA develops a defect that is covered under the terms of this warranty, it will be repaired by Fusion Pacific Inc. (FPI) or its authorized dealer. The original owner must register their product through our website at www.ecospas.com (http://www.ecospas.com/)or mail their warranty card within thirty (30) days from purchase or taking delivery, whichever comes first, to activate this warranty.
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Lifetime Structural
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The structural integrity of the ECO SPA is warranted to be free of defects for lifetime. Should the ECO SPA structure develop a defect and not hold water within the warranty period, it will be repaired or replaced (at FPI’s discretion) by FPI. Any related shipping charges are the responsibility of the Spa owner.
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Lifetime Eco-Hardcover with Attached Arms
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The ECO-HARDCOVER WITH ATTACHED ARMS is warranted for Lifetime to be free from defect in materials and workmanship. Clamps are provided and should be used to better trap heat and keep the cover true to the spa.
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2 Years Plumbing
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ECO SPA warranties all plumbing parts to be free from defects in material and workmanship for a period of three (3) years from original date of purchase. This limited warranty specifically covers leaks from wall fittings, jet fittings, internal plumbing, internal glue joints, drains, air controls, diverter valve and light lens. Jet damage caused by chemical extremes and/or chemical imbalances in the water is not covered by this warranty.
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2 Years Components
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ECO SPA components, including top side control, spa control pack, pump, pillows, heater and, if so equipped, ozone unit and LED lighting systems, are warranted to be free of defects or leaks for a period of three (3) years from the OEM date of manufacturing. Defective components within three (3) years will be replaced or repaired (at FPI’s discretion) by FPI. Component damage caused by chemical extremes and/or chemical imbalances in the water is not covered by this warranty.
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DISCLAIMER
 
FPI assumes no liability or responsibility for incidental, consequential or other damage including, but not limited to, removal of a deck or other custom fixture(s), transportation or shipping charges, telephone charges, rental of a like product during the time warranty service is being performed, travel, loss or damage to personal property and loss of revenue, use, time or inconvenience resulting from the loss of use of any ECO SPA covered by this warranty, as applicable by state laws. This warranty does not cover any spa that has been subject to misuse, neglect, negligence, accident, civil disturbance, acts of nature or that has been operated in a way contrary to the recommended operating instructions or that has not been installed as specified in the ECO SPA Owner’s operating manual; this warranty does not cover any Spa that has been modified or altered, except with parts or options that are authorized by FPI and installed according to recommended installation instructions, This warranty also does not cover any problems caused by improper water chemistry, improper PH balance, improper wiring, use of extension cords or failure to provide an isolated electrical service. Not covered are electrical issues or other problems which are not from defects in manufacturing. This warranty does not cover any ECO SPA that is being used for commercial purposes or has been operated extensively on display or that has been left uncovered or without water for long periods of time.

Question 5

Can I customize my Eco Spa hot tub?*

Accepted Answer

Absolutely! We offer a variety of customization options, including size, color, and features, to ensure your hot tub meets your preferences and needs.

Question 6

How should I store my hot tub cover during the off-season?

Accepted Answer

When not in use, store your hot tub cover in a dry, shaded area to protect it from UV rays and moisture. Ensure it is clean and dry before storing.

Question 7

What are the benefits of having a hard cover for my hot tub?

Accepted Answer

A hard cover provides insulation, helps maintain water temperature, reduces evaporation, and enhances safety by preventing unauthorized access, especially for children and pets.

Question 8

How can I order an Eco Spa hard cover hot tub?

Accepted Answer

You can place an order directly through our website or contact our customer service team for assistance. We’ll guide you through the selection and ordering process.

Question 9

Do you offer installation services for your hot tubs?

Accepted Answer

Yes, we provide professional installation services to ensure your hot tub is set up correctly and safely. Please inquire about installation options when ordering

Question 10

How can I contact customer support for further inquiries?

Accepted Answer

You can reach our customer support team via the contact form on our website or by calling our dedicated hotline. We’re here to help!

FAQ